You can cancel your subscription anytime using any of the following methods.
Unsubscribe from the service menu
a. Access the ‘My Account’ section from the service menu.
b. Click on the Unsubscribe button and confirm the unsubscription.
Call us
Give us a call and we’ll assist you in canceling your subscription.
UK + EU customers: Call +31 20 225 4841
US customers: Call +1 833 355 3410
Alternatively you can e-mail us at support@yellow-tv.co
If you are dissatisfied with the service provided, you may contact our Support for a refund. In such a case, we will investigate the situation and consider various factors such as complaints from other users or customers’ comments, data on how you used the service, etc. We will only refund the most recent payment within the subscription. Such a refund will result in the immediate cancellation of the subscription.
In case of any billing dispute, please contact us to attempt settlement before engaging any third party, credit card company, or bank. We will duly and promptly assess your complaint.